With stage fog drifting through the air,
acrobats swinging from the ceiling and bass-driven music
throbbing through the building, the pace of the party at first
seemed oddly out of sync with its purpose. The green, orange and
purple overhead spots cast an outlandish light on a milling crowd
of journalists, Globe and Mail staffers and
assorted well-wishers who had assembled at the Toronto School for
Circus Arts. But with a spotlight sweeping the letters "R.O.B."
around the concrete floor, the venue seemed increasingly right
for the relaunch of one of Canada's three mainstream national
business magazines. Those redesigned magazine covers spinning
round at every table added just the right touch to a party that
seemed to symbolize the churning pace of change at all three
magazines.
The Globe's
magazine relaunch was one of many efforts in the last year and a
half as the three magazines-R.O.B.,
Canadian Business, and National
Post Business-have tried to reposition themselves and
shed their tired and dowdy uniformity. The prize, of course, is
higher readership and a bigger share of the $30-million-plus in
annual advertising revenues that fuel the national business
magazine sector. In the process, though, all three magazines have
lost their editors, as well as many other editorial staffers, and
all three have implemented wholesale redesigns in search of the
perfect positioning. The only one that seems to have cruised
through this major shakeup with most of its readership,
credibility and editorial intact is also the only one readers
have to pay for-CB, where Joe Chidley is now
at the editorial helm. The other two come free with a newspaper
subscription, which makes them part of the ammunition in the
circulation war between the Globe and the
National Post. The
Globe's R.O.B.,
relaunched under the editorial direction of Douglas Goold, is
duking it out with National Post Business,
the domain of editor Tony Keller. With CB
at least confident of what it wants to do, Goold and Keller face
the job of figuring out their vision and their mandate. As things
are going, you could conclude that the competition between the
three magazines has turned into something like a three-ring
circus.
At 10:30 on a cold November morning, Douglas
Goold, the R.O.B.'s recently appointed
editor, is trying to run a story meeting in his office
overlooking the roof of the Globe building
in Toronto. Most of his staff have wheeled chairs in from their
desks in boardrooms A and B, the magazine's makeshift office, but
they're spending more time talking about production than future
editorial plans. The third redesigned issue has just gone to
press after many problems. Goold's editors and production
staff-many of them new to the magazine-seem to be going through
the glitches experienced by a start-up rather than an established
product. With one leg crossed over the other, the 55-year-old
editor faces the crew and tries to deal with nagging details.
Senior editor John Daly is having trouble with writers who don't
meet deadlines. "Why don't you say, 'We're giving you one more
chance. Here's the deadline and if you don't meet it, you're
out'?" Goold suggests in his Joe Clark-like voice. Deputy editor
Maryam Sanati wants editors to stop telling writers what heads
and decks have been written for their stories. "That's
totally nuts," agrees Goold.
Part
of Goold's problem is that he has to stabilize an editorial
department that's gone through more staff turmoil than its
competitors. Just a few months after the Globe
organization brought Nigel Horne over from Britain as
editorial director of magazines in February 2000, editor Patricia
Best quit. Within months of her departure, most of the
advertising sales, writing, production and editing staff
resigned, leaving only the art department and two senior editors.
The magazine Best left behind was respected for its timely,
well-written stories (recognized in several National Magazine
Award nominations), but readership was slipping. The problem,
according to many observers, was the 1998 redesign undertaken by
Robert Priest, which, depending on whom you talk to, was either
brave or stupid but certainly not appropriate for the magazine's
older audience. The redesign's poor reception was only partly
alleviated by changes made to the look month after month to
soften the bold colour palette and graphics. "What they ended up
with was just wrong on so many levels," says one critic. "It
didn't look good and it was hard to read."
Horne, along
with R.O.B. publisher Phillip Crawley,
eventually tapped Goold as Best's successor, even though he had
very little magazine experience. With a Ph.D. in history from
Cambridge, he started his career as a university professor before
taking a job on the editorial board of The Edmonton
Journal almost 20 years ago. After working for the
Financial Post, he moved finally to the
Globe , where he was editor of the
newspaper's Report on Business section before taking on the
magazine. He's nonchalant about his lack of magazine experience,
seeing his move as just one more of the abrupt changes that have
characterized his career. "I've survived all of it," he says. "I
didn't find the transition to the magazine difficult. It's not
brain surgery."
Goold quickly signaled his intention to
bring change to the magazine, telling the community newspaper for
Toronto's upscale Forest Hill area that "we need to do a few
things differently." By the October 2000 relaunch issue, after
several months of planning, Goold and Horne had completely gutted
the magazine. There were 19 new sections, including four regular
columnists (three of them technology-oriented) and a fat
Globetrotter section spanning at least 10 pages and containing
travel information on various regions of the world. Heavy on
photography, the more conservative design was developed in-house
by Horne and associate art director Domenic Macri. The title was
simplified to just R.O.B. Magazine and
featured a new logo, created by an outside company, with
top-trimmed, Vogue-like type used for the
three initials. The tone of cover and feature stories had
changed, too. Where Best had favored current business issues,
Goold offered cover stories like "Who Has the World's Best Logo?"
and "Our Experts Rate the New Eatons Ad Campaign." The magazine
was deliberately pitched to broaden its traditional middle-aged
male readership. "Most business magazines don't look like fun
magazines like Vogue or Vanity
Fair , they don't have a spark," Horne said at the
time of the relaunch. "Why shouldn't a business magazine have a
buzz like that?"
On another miserable November day in
Toronto, in a coffee shop with stiff lounge chairs and a view of
busy Bloor Street, National Post Business
editor Tony Keller settles in to talk about the
magazine produced in editorial offices upstairs. At this point,
Keller has produced 15 issues of the title, relaunched in
September 1999-its predecessor was The Financial Post
Magazine-and now distributed with the
Post .
The 33-year-old Keller is
tall, casual in appearance and manner, and constantly moves his
hands and face to amplify his soft, deep speaking voice.
Appearances aside, he actually has much in common with Goold, his
R.O.B. counterpart. Keller also started his
journalism career on an editorial board, in his case at the
Globe, where he worked for the better part
of seven years, leaving as an assistant editor on the board. Like
Goold, he had little magazine experience when he was hired to
revamp the old Financial Post Magazine .
There's a lot of similarity, too, between Goold's and Keller's
visions for their titles, at least to the extent that they both
want a wider audience. It's just that Keller takes a much broader
view. He says his target audience is between 20 and 100 ("I don't
want to exclude anybody"), and that he wants a long-term
editorial focus. "Fundamentally, at its core, this is a magazine
to help you understand the world and the world of business," he
says, his hands in motion to underline the breathless spin. "[Our
readers] want us to help them understand some bigger-picture
things. Let's pull the lens way back and say, 'Stop thinking
about today and let's think about where this is going in the
future, not what you should be doing next week, but where will
the world be in a year, two years, five years, where is all this
heading?' "
Keller's big sell is indeed a very broad and
general package. The magazine's large front and back components
are stuffed with smaller pieces on everything from workplace
facts and statistics to the history of the bicycle and insight
into union boss Buzz Hargrove's bargaining tactics. Regular
columns cover issues from the disadvantages of low-fee mutual
funds to why the Bank of Canada should be closed. There are only
a handful of feature stories in an average issue, many of them
business profiles or book excerpts. The overall design, produced
by creative consultant Karen Simpson, emphasizes white space and
pale colours, illustrations and black-and-white photography. Like
the U.S.-based magazines Fast Company and
Business 2.0, NPB
frequently uses plain text or illustrations on its covers-no
matter, it seems, how unflattering the portraits of people might
be.
To realize his plans, Keller beefed up the masthead,
although not without the churn that seems to be plaguing all the
business magazines lately. Before he even arrived at
NPB, four people left, including editor
Wayne Gooding. Although Keller has since doubled the staff
complement, he has also had to replace a senior editor and the
art director. Staffing issues apart, the success of the business
titles, like all magazines, depends on their acceptance by
readers and advertisers. It's still too early to tell whether the
redesigns undertaken by Goold and Keller have struck the right
chords with readers, though recent statistics show both magazines
have a job to do to get their editorial positioning right.
Readership trends for business magazines over the last decade
look as ugly as the economic cycles they sometimes report on.
According to Print Measurement Bureau reports, readership of all
the business magazines dropped with the severe recession of the
early 1990s, but began to grow again along with the economy,
peaking in 1994 and 1995. But since then, both magazine inserts
have taken big hits. Last year's PMB numbers suggest that
R.O.B. had lost 250,000-or 40 per cent-of
its readers since 1996, dropping to an all-time low of 397,000.
The decline was attributed by some to that controversial redesign
introduced by Patricia Best. After PMB released its 2000 numbers,
NPB was able to claim it was "Canada's #1
Business Magazine," but that was more because NPB
didn't lose as many readers as its Globe
competitor: it only lost four per cent from the 1999
survey, dropping to 436,000 readers, compared to
R.O.B.'s loss of over 22 per cent. Of the
three major national business magazines, only Canadian
Business seems to have found its footing in terms of
readership. Although CB has a smaller total
readership because it's a paid-circulation book, its reader
per-copy figure is a healthy 3.6. Since its relaunch as a
biweekly in 1997, readership has in fact remained steady at just
over 320,000.
On yet another dismal November day,
editorial staffers gather for a story meeting in a cramped old
conference room at the Canadian Business
office on the fifth floor of the Rogers Media building in
Toronto. Three latecomers sit on boxes or bookcases around the
room since there are not enough chairs. After some chitchat about
an expensive deli downstairs and boisterous laughter all around,
editor Joe Chidley gets the meeting going. "Kevin, story ideas?"
he shoots, turning to staff writer Kevin Libin, who is sitting on
a box in the corner of the room. Libin proposes covering the
opening of the ice hotel in Quebec, which prompts Chidley to
start asking the hard questions in between the lighthearted
banter. "Do you want to go there, or what? When are they pouring
the foundation?" Chidley decides to mull the idea. "What else you
got?" he asks, scrawling in his yellow notepad. Libin puts
forward another idea. "Is there a Canadian Tire story out there?"
Chidley asks, ignoring his staff writer's suggestion. "Besides
the one about how you can't find a rake in the fucking place."
More laughter, next idea.
Although the meeting seems to
have the air of a freewheeling discussion in a college dorm
lounge, it becomes evident that the group has a firm fix on the
magazine's editorial positioning. Despite the jeans-or-khakis
preferences of its editorial staff (including Chidley), the
magazine has a reputation for sometimes hard-hitting business
journalism that's consistent enough to keep subscribers paying
for every issue. Last August, CB was one of
the first business publications to warn its readers about
Nortel's bloated stock price, two months before the company's
shares first plummeted. (R.O.B sounded a
more subtle warning in its October issue, while NPB
named Nortel's John Roth CEO of the Year in its
November issue.) More than its competitors, CB
publishes tough stories about specific companies or
products, such as its scathing critiques of mutual-fund giant
Investor's Group and the Investment Dealers Association of Canada
last year.
But like its competitors, Canadian
Business, has gone through big changes, most recently
among its editorial staff. Under former publisher Paul Jones and
long-time editor Art Johnson, it embarked on a redesign, in part
to distinguish itself more clearly from its competitors. Jones
and Johnson a more news-oriented format to attract subscribers
and advertisers, and changed frequency from 12 to 21 issues a
year in 1997 (along with a cosmetic redesign frequency increased
to 24 issues last year.) But Jones left in 1999 to take the
publishers job at Maclean's, and last spring
Johnson moved on to edit the Financial Post section of the
Post. The 37-year-old Chidley was Johnson's
recommendation as his replacement. He was already working on the
magazine as a senior writer and technology editor before his
promotion and had joined CB after working as a senior writer at
Maclean's . When he took over as editor, he
inherited a magazine with a sure idea of what it wanted to be
editorially. "What we have to continue to do is look ahead and
provide context for developments," he says, promoting his
magazine's number-one goal. He hesitates to have many articles
exploring old news ("We give our readers credit for knowing
what's going on") and prefers forward-looking stories. "We're in
a great position to continue to do what we're doing, which I
would argue we're doing better than even the papers or competing
business magazines."
The steady PMB readership numbers
seem to bear out his opinion of his magazine's strengths, as does
the record on advertising. Despite having the smallest
readership, CB nonetheless seems the most
attractive option to advertisers. Last year, CB carried 1,110
pages of advertising, including inserts, compared to
R.O.B.'s 843 and NPB's
501. "Canadian Business has very, very
timely articles and I think it is extremely highly regarded by
those of us placing advertising in it," says Sunni Boot,
president of the media management firm Optimedia Canada. "I think
between National Post Business and
R.O.B., R.O.B. still
probably has an edge over NPB right now."
Editors are notoriously stingy in their assessments of
competitors or former competitors, but CB
has won praise even in that quarter for its clear
sense of purpose. "It seems that the reincarnations of the two
magazines [R.O.B. and
NPB] are business light," says former
R.O.B. editor Patricia Best, spelling out
the last word as l-i-t-e. "It really leaves the field open for
Canadian Business , which is the only
serious business magazine. They don't have to do this frantic,
'What should we do now in order to look like we seem fresh?' They
just are fresh because they stay on top of what we want to read
about."
The reaction from some of the readers the
business magazines are supposed to address seems to be the same.
Adam Zimmerman, former CEO of Noranda, and a sometime writer
himself, has his own definite ranking. "I have always had a bias
for Canadian Business," he says. "It seems
to go for more of the non-mainstream things, so it's kind of
interesting." Beyond that, Zimmerman reads
R.O.B., and occasionally looks at
NPB. These last preferences, though, may be
more the result of fallout from the newspaper wars. He cancelled
his National Post subscription to reduce
the amount of paper crossing his desk.
As a reader,
Zimmerman has noticed what he calls the new "cast of characters"
on the mastheads of the business magazines and mentions that he
misses the kind of stories that Best focused on when she was
editor of R.O.B. "I think Pat Best was
injecting a thoughtful content that I don't think exists right
now," he says. "Maybe people don't want to think about big things
anymore."
The fog has disappeared and the exotic
soundtrack has been turned off as R.O.B.
publisher Phillip Crawley steps forward to say a few
words to the modest crowd at the magazine's relaunch. He is
standing in front of a hugely enlarged copy of the magazine's
front cover, which features a basketball player posing behind his
business manager. When he speaks, he's full of praise for the new
look of the magazine and its new editorial thrust, not saying
much about its hand-picked editor Douglas Goold or its
(subsequently departed) editorial director of magazines Nigel
Horne. "I've seen a lot of relaunches and redesigns, some of them
memorable for all of the wrong reasons," he announces, without
specifying whether he is talking about his own magazine's
facelift in 1998 or the changes at his competitors' titles. He
seems confident, however, that R.O.B. has
got it right this time. "I knew it was a winner."
That
said, the music comes back on, the acrobats go back to work and
the circus continues.